ALERT

ATTENTION ⚠️

In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Friday, July 4th, 2025. We will resume regular U.S. support hours on Monday, July 7th, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

ALERT

For iLab Support

Information: Recently there has been an update to several PIDs and those PIDs may no longer be shown in your iLab profile.

Please submit a ticket to VPR-IT if you are no longer able to access the PID.

VPR-IT@UTHSCSA.EDU | +1 (210) 450-6666 | Submit a Ticket

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Lab Animal Resources

Overview of Services in iLabs

Research Team uses:

Request a budget estimate (quote) for DLAR services (procedures, space, supplies, drugs and equipment) for new protocols
View and approve services budget proposal
Manage funding source (internal or external)
Monitor veterinary services billing
View surgery suite schedules (email requests to VetTech@uthscsa.edu)

DLAR uses:

Manage initial consultation meetings with research team
Prepare budget estimates (quote) for protocol related veterinary services and obtain PI approval
Standardize fees (charge master)
Document completion of projected services and additional services
Bill responsible party through the internal IDT process or external invoicing

Leadership

Sander Hacker, VMD | Director, LAR

Cynthia Perez | Associate Director, Finance & Administration

Links and Resources

Contacts

Name	Role	Phone	Email	Location
DLAR Main Office	Billing Questions	210-567-6166	LAR@uthscsa.edu	MED 113D
Vet Techs	Suite/Room Reservations		VetTech@uthscsa.edu	MED 113D
Veterinarians	Consultation		Vet@uthscsa.edu	MED 113D

Available Equipment and Resources

Name		Price
Initial Consultation with Vet Staff for New Protocols		View calendar