ALERT

**Important for iLab Users**

The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests

Quick links: Help Site | Agilent - iLab Community | System Status


Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

ALERT

For iLab Support 

Information: Recently there has been an update to several PIDs and those PIDs may no longer be shown in your iLab profile.

Please submit a ticket to VPR-IT if you are no longer able to access the PID.

VPR-IT@UTHSCSA.EDU | +1 (210) 450-6666 | Submit a Ticket

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About Member of UT System

Lab Animal Resources

Overview of Services in iLabs

Research Team uses:

  • Request a budget estimate (quote) for DLAR services (procedures, space, supplies, drugs and equipment) for new protocols
  • View and approve services budget proposal 
  • Manage funding source (internal or external) 
  • Monitor veterinary services billing
  • View surgery suite schedules (email requests to VetTech@uthscsa.edu)

DLAR uses:

  • Manage initial consultation meetings with research team
  • Prepare budget estimates (quote) for protocol related veterinary services and obtain PI approval
  • Standardize fees (charge master)
  • Document completion of projected services and additional services
  • Bill responsible party through the internal IDT process or external invoicing

Leadership

Sander Hacker, VMD | Director, LAR

Cynthia Perez | Associate Director, Finance & Administration

Links and Resources

Contacts

Name Role Phone Email Location
DLAR Main Office
Billing Questions
 
210-567-6166
 
LAR@uthscsa.edu
 
MED 113D
 
Vet Techs
Suite/Room Reservations
 

 
VetTech@uthscsa.edu
 
MED 113D
 
Veterinarians
Consultation
 

 
Vet@uthscsa.edu
 
MED 113D
 

Available Equipment and Resources

Name Price
Initial Consultation with Vet Staff for New Protocols View calendar