ALERT

* * * Happy Holidays from the iLab Support Team * * *

We are here to support you through the season, with holiday closures varying by region:

US & Canada / APAC: Closed Dec 25–26 (return Dec 29) and Jan 1–2 (return Jan 5)
EU: Closed Dec 24–26 (return Dec 29) and Dec 31–Jan 1 (return Jan 2)

We're fully staffed on all other days and ready to assist!

For urgent matters:

Add “Urgent” to your ticket or email subject, or press “1” when prompted on the iLab Support phone and we will prioritize your request first.

Wishing you warmth, rest, and joyful moments this holiday season, wherever you are in the world!

ALERT

For iLab Support

Information: Recently there has been an update to several PIDs and those PIDs may no longer be shown in your iLab profile.

Please submit a ticket to VPR-IT if you are no longer able to access the PID.

Lab Animal Resources

Research Team uses:

Request a budget estimate (quote) for DLAR services (procedures, space, supplies, drugs and equipment) for new protocols
View and approve services budget proposal
Manage funding source (internal or external)
Monitor veterinary services billing
View surgery suite schedules (email requests to VetTech@uthscsa.edu)

DLAR uses:

Manage initial consultation meetings with research team
Prepare budget estimates (quote) for protocol related veterinary services and obtain PI approval
Standardize fees (charge master)
Document completion of projected services and additional services
Bill responsible party through the internal IDT process or external invoicing

Sander Hacker, VMD | Director, LAR

Cynthia Perez | Associate Director, Finance & Administration

Name	Role	Phone	Email	Location
DLAR Main Office	Billing Questions	210-567-6166	LAR@uthscsa.edu	MED 113D
Vet Techs	Suite/Room Reservations		VetTech@uthscsa.edu	MED 113D
Veterinarians	Consultation		Vet@uthscsa.edu	MED 113D

Name		Price
Initial Consultation with Vet Staff for New Protocols		View calendar